Terms of Service

1. Introduction

1.1 Parties

This agreement governs your use of www.suzannamackenzie.co.uk (the “Site”), operated by Suzanna Mackenzie, MSc, MBACP Accred. (“Practitioner”, “we”, or “us”). By accessing the Site, you (“User”) agree to comply with these Terms of Service.

1.2 Binding Agreement

Your use of the Site constitutes acceptance of these terms. If you disagree, discontinue use immediately.

2. Acceptable Use

2.1 Permitted Activities

You may:

• Access informational content about psychotherapy services.
• Use contact forms to request consultations.

2.2 Prohibited Conduct

You must not:

• Submit false or defamatory information.
• Scrape, copy, or redistribute Site content without permission.
• Disrupt Site functionality (e.g., via malware or spam).

3. Intellectual Property Rights

3.1 Ownership

All content (text, images, logos) is owned by Suzanna Mackenzie unless stated otherwise.

3.2 Licensing

Users receive a limited, non-exclusive licence to view content for personal use. Commercial use requires prior written consent.

4. Client Services & Professional Terms

4.1 Therapeutic Services

• The Site provides information about services but does not constitute therapy.
• A formal client-practitioner relationship begins only after signing a separate therapy agreement.

4.2 Crisis Situations

This Site is not suitable for emergencies. In crisis, contact emergency services (999) or the Samaritans (116 123).

5. Third-Party Links & Content

5.1 External Sites

Links to third-party websites (e.g., BACP) are provided for convenience. We do not endorse or control their content.

5.2 Liability

We are not responsible for losses arising from third-party site use.

6. Disclaimers & Limitations of Liability

6.1 Informational Purpose

Site content is for general guidance only and not a substitute for professional advice.

6.2 No Guarantees

We do not guarantee uninterrupted Site access or error-free content.

6.3 Liability Cap

Our maximum liability for any claim related to Site use is £100.

7. Data Protection & Privacy

7.1 GDPR Compliance

Personal data is processed in accordance with our Privacy Policy, which outlines:

• Data collection purposes.
• User rights (access, rectification, erasure).

7.2 Confidentiality

Therapy-specific data (e.g., session notes) is governed by the therapeutic contract, not these Terms.

8. Amendments & Termination

8.1 Updates

We reserve the right to modify these Terms. Continued use after changes implies acceptance.

8.2 Account Termination

We may suspend or terminate access for breaches of these Terms.

9. Governing Law & Disputes

9.1 Jurisdiction

These Terms are governed by English law. Disputes will be resolved in courts of England and Wales.

9.2 Complaints

Concerns about Site use should be directed to:

Email: [email protected]

Post: The Cabin, Brownshill Road, Stroud, Gloucestershire GL6 8AS

10. Professional Affiliations

Suzanna Mackenzie adheres to the BACP Ethical Framework. For complaints about professional conduct, contact: British Association for Counselling and Psychotherapy

15 St John’s Business Park, Lutterworth LE17 4HB

Tel: 01455 883300 | Email: [email protected]

By using this Site, you acknowledge you have read and agree to these Terms of Service.